Stuck, curious, or
found something broken?
One address reaches a real person: setup questions, bug reports, feature ideas, and privacy or security concerns all land in the same inbox.
Email support support@polishly.info Opens your mail app →Where to send what
Pick the fastest route
Anything public gets answered faster in the open, where the next person with the same question can find it too.
General support
Installation trouble, hotkey conflicts, provider or API key setup, or anything you would rather not post publicly.
support@polishly.infoBug reports
Rewrites landing in the wrong field, text not captured, popup misplaced on a second monitor. Public issues get triaged first.
Open a GitHub issueFeature requests
A mode you wish existed, an app you want supported, a provider worth adding. Tell us the workflow, not just the feature.
Request it on GitHubSecurity & privacy
Found a way Polishly could leak text or a key? Report it privately first and we will credit you once it is fixed.
support@polishly.infoMake it a one-round trip
What to include
Polishly touches accessibility, the clipboard, and four different providers, so the same symptom can have very different causes. These five lines usually turn a week of back-and-forth into a single reply.
- Your macOS version and Polishly version (Settings → About)
- The app you were writing in — Notes, Mail, Slack, Teams, Chrome
- The provider and model you had selected, or Demo mode
- What you expected to happen, and what actually happened
- Whether it happens every time or only sometimes
Please do not send API keys. No one at Polishly will ever ask for one. If a rewrite of sensitive text misbehaved, describe the shape of the problem rather than pasting the text itself.
Haven't tried it yet?
Demo mode runs entirely on your Mac. No key, no account, nothing to cancel.